![]() ![]() ![]() If you need something urgently, give us a call or email before placing the order, to make sure we have it available for you right away. So try and include a cell phone number with your order. this could be up to 48 hours after ordering. In some cases your order may be available the same or next day, but that may not always be the case, so we will notify you by text message or email where possible, when your order is ready to be collected. We now offer Click & Collect as an option via our website, you can place your order and select to collect. We do not offer refunds for shipping delays outside our control, or in cases where your order has been placed with inadequate time allowance to meet your delivery requirements, without prior communication. If you need something by a particular date and it’s less than 6 days from your intended delivery date, you would be best to contact us before placing your order. But don’t panic if your order hasn’t arrived in 5 days as sometimes things get delayed beyond our control. In most cases, you should actually receive your gear within this timeframe. If you have any queries or issues relating to your order, please don’t hesitate to contact us. We will do everything within our power to ensure that your goods arrive within a reasonable timeframe. Oversized or heavy items: 5-7 business days to all NZ addresses (excluding Chatham islands)Īustralia: 7–10 business days (metropolitan areas only).įrom time-to-time, there can be delays beyond our control.South Island rural or PO Box/Private Bag: 2-6 business days.North Island rural or PO Box/Private Bag: 3-7 business days.We aim to deliver your order within the following timeframes: New Zealand At this time, we do not offer urgent delivery as a standard freight option, however if you require your order urgently, please contact us before ordering to ensure that we can meet your delivery timeframe. Rural addresses could take up to an additional 2-4 business days. Shipping and processing times are a guide only, not a guarantee.Īfter dispatch, delivery is normally overnight within the South Island and 1-3 business days within the North Island. In some cases, like during peak season and holiday periods, it may take longer. While in most cases this will happen within 24-72 hours, it can take up to 5 business days, depending on what is ordered. We aim to process and dispatch your order as fast as possible. We cannot ship oversized or heavy items internationally.Shipping charges to other international destinations range between $37.99 and $49.99.$34.99 shipping on all Australian orders. ![]() We cannot ship oversized or heavy items to Chatham Islands.A $10 surcharge applies to Chatham Islands and Waiheke Island addresses.A $5 surcharge applies to all NZ rural or PO Box/Private Bag addresses.A shipping charge of up to $85 (North Island) or up to $95 (South Island) applies to each oversized or heavy item.Free NZ shipping on orders over $95, excluding certain oversized or heavy items, and today's hot deal.$6.99 standard shipping on all New Zealand orders under $95.Shipping ChargesĪll charges are in New Zealand Dollars. Please be aware that, in the event that a parcel goes missing, Gearshop will not be able to provide a replacement or refund where the courier is able to supply proof of delivery. We’re doing all that we can to get them to you as soon as possible.Īlso, due to COVID restrictions, depending on the alert/protection framework level in your area, contactless delivery may be required and couriers may leave parcels unattended on your property. Due to COVID restrictions and freight disruption, online orders may take longer than usual to arrive. ![]()
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